We hope you love everything you buy, but we understand that sometimes things just aren't quite right. Should you need to return a purchase we'll be more than happy to help.
If your item is elligble for returns, ALCHEMY FINE HOME will accept any unused item in its original condition and packaging returned within 7 days of receipt for exchange or refund if the item is elligble for a refund. BRAND EXCLUSIONS APPLY. SEE BELOW IF YOUR ITEM IS ELIGIBLE FOR A RETURN.*
You can cancel your order within 24 hours of placing it for a full refund. Cancellations after 24 hours are subject to a 15% cancellation fee and will be deducted from your refund. Cancellation fees will be waived if the item hasn't shipped past 7 business days beyond the expected shipping date. Our cancellation policy went into effect and was published on every product page as of 7/4/22 and applies to all orders placed after that date.
Once an item has been shipped it is considered a return, not a cancellation. Refusing a delivery is not an acceptable form of cancellation.
If the return is buyer's remorse and a refund is requested, the customer is responsible for return shipping expenses and will be subject to a 15-25% restocking fee. Items not in their original packaging will not be accepted or subject to a higher than 25% restocking fee. Returns can take up to 30 days to process due to shipping and processing.
Any discounted items and items purchased during a SALE are considered as final sale and is not eligible for return or exchange, unless the item is damaged or has factory defect. Necessary documentation must be provided to file a valid claim