Alchemy Fine Home Return & Cancellation Policy

Alchemy Fine Home
Return Policy

We hope you love everything you buy, but we understand that sometimes things just aren't quite right. Should you need to return a purchase we'll be more than happy to help.

 

If your item is elligble for returns, ALCHEMY FINE HOME will accept any unused item in its original condition and packaging returned within 7 days of receipt for exchange or refund if the item is elligble for a refund. BRAND EXCLUSIONS APPLY. SEE BELOW IF YOUR ITEM IS ELIGIBLE FOR A RETURN.* 

 

You can cancel your order within 24 hours of placing it for a full refund. Cancellations after 24 hours are subject to a 15% cancellation fee and will be deducted from your refund. Cancellation fees will be waived if the item hasn't shipped past 7 business days beyond the expected shipping date. Our cancellation policy went into effect and was published on every product page as of 7/4/22 and applies to all orders placed after that date.

 

Once an item has been shipped it is considered a return, not a cancellation. Refusing a delivery is not an acceptable form of cancellation.


If the return is buyer's remorse and a refund is requested, the customer is responsible for return shipping expenses and will be subject to a 15-25% restocking fee. Items not in their original packaging will not be accepted or subject to a higher than 25% restocking fee. Returns can take up to 30 days to process due to shipping and processing.

Any discounted items and items purchased during a SALE are considered as final sale and is not eligible for return or exchange, unless the item is damaged or has factory defect. Necessary documentation must be provided to file a valid claim

*Product lines that are NOT eligible for return and are final sales include:
  • Alessi
  • Eichholtz
  • Home Treasures
  • Fferrone
  • Four Hands
  • Mepra
  • D.V. Kap
  • Alchemy Living
  • Graccioza
  • Interlude Home
  • Combekk
  • Noir
  • Toulemond Bouchart
  • Nesmuk
  • Gude
  • Weyersberg
  • Witloft
  • Bodrum
  • Skyline
  • Cloth & Company
  • Alchemy Moda
  • Alchemy Revival
  • Sparrow & Wren
  • Vietri
  • Worlds Away
  • Bungalow 5
  • Villa & House

All shipping fees are non-refundable. We offer free shipping on non-freight orders over $149. If for any reason you need to return an item with free shipping, the refund you receive will be for the item price you paid minus the standard shipping cost and restocking fees. Standard shipping costs are based on item prices as outlined within our shipping information. If you opt to exchange your free shipping purchase for another item that also had free shipping, a standard shipping charge will be added to cover our costs.

 

Return packages must be shipped prepaid through a traceable method such as UPS, FedEx, or insured Parcel Post and those shipping costs are non-refundable.

 

HOW TO ACCEPT A DELIVERY

When you accept an item delivered via freight, the item must be inspected and approved when signing off for the delivery. PLEASE TAKE PHOTOS OF YOUR PACKAGE BEFORE OPENING. IF YOU NOTICE ANY DAMAGE TO THE PACKAING, PLEASE MAKE SURE TO INSPECT THE ITEM INSIDE IMMEDIATELY AND TAKE PHOTOS OF THE ACTUAL DAMAGE! This is imperative to submit a damage claim, a claim without photos of the exterior packaging before opening AND no photos of the the actual damaged item will not be accepted. After this sign off, the item will not be returnable. Please carefully inspect and only approve the delivery if in perfect condition. If you notice damage to the packaging but is unable to open immediately, please clearly note the damage on the delivery receipt before signing and make sure to take a picture. Following this process will help speed up the investigation and resolve the issue.

 

Photos of any damaged items and packaging are required before returning the item or requesting replacements. It helps us understand if the damage occurred in the packing or if it happened when the product was shipped.

 

HOW CAN I RECEIVE MY REFUND?

We offer two options regarding your refund for a return:

1. Store Credit: Receive your return refund in the form of store credit for the merchandise price, less the cost of outbound and return shipping. If you return for store credit, all restocking fees are waived and covered by Alchemy Fine Home.

2. Original Form of Payment: Receive your refund in the form of your original form of payment for the merchandise price, less the cost of outbound and return shipping AND a 15%-25% restocking fee for stocked items.

 

If we identify an unreasonable return pattern, we may restrict or refuse future transactions or returns from such customers at at any time.

 

Why Do You Assess Restocking Fees On Returns?

When you return an item, a lot of time, labor, and company cost is required to receive your package and restock your item back into our warehouses. Additionally, the majority of furniture and accessories returned are not packaged to original factory standards or incur damage during transit. Because we provide our customers free curbside delivery on all items over $149 and absorb that cost, we must assess restocking fees on returns to account for the quantity of returned items that cannot be accepted or resold.


START YOUR RETURN
 

Start your return by emailing your order number to us and reason for the return request to:
[email protected]

Please do not return items to our San Diego, California address as we can not take returns to address. Items that are sent back to the address that they came from without a Return Authorization will be denied receipt and sent back to you.

Damages from shipping or defects in manufacture are covered. Some items are naturally rustic or hand-made, we do not consider these to be defects. All international orders are excluded from returns.

For any other questions regarding our return policy please feel free to contact our concierge specialists via live chat, phone or via email.

Have questions?