We hope you love everything you buy, but we understand that sometimes things just aren't quite right. Should you need to return a purchase we'll be more than happy to help.
ALCHEMY FINE HOME will accept any unused item in its original condition and packaging accompanied by a receipt returned within 15 days of purchase for exchange or credit only. If a refund is requested, the customer is responsible for return shipping expenses and subject to a 30% restocking fee when applicable.
Shipping fees are non-refundable. We offer free shipping on non-freight orders over $200. If for any reason you need to return an item with free shipping, the refund you receive will be for the item price minus the standard shipping cost, in addition, a 30% restocking fee may apply. Standard shipping costs are based on item prices as outlined within our shipping information. If you opt to exchange your free shipping purchase for another item that also had free shipping, a standard shipping charge will be added to cover our costs.
Please do not return items to our Del Mar, California address without prior authorization as some returns may have to be shipped back directly to our suppliers.
Product lines that are NOT eligible for return and are final sales include: Fferrone, Mepra, Nason Moretti, Christopher Guy & Interlude Home.
Return packages must be shipped prepaid through a traceable method such as UPS, FedEx or insured Parcel Post and those shipping costs are non-refundable.
For any inquiries regarding our return policy please feel free to contact our concierge specialists via live chat, phone (844) 456-5333 or via email at style(at)alchemyfinehome.com.
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