Customer Service

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Shipping Policy

Alchemy Fine Home parcel packages are shipped via UPS or FedEx ground shipping service to the contiguous United States. Orders are usually picked and packed and ready to ship within 3 to 5 business days of placing an order if the item is in stock. Delivery can take place in 3-7 business days after the item has been shipped. A business day is considered to be Monday through Friday, excluding holidays.
You will receive a confirmation e-mail once your order has shipped. Shipping is free for domestic ‘ground shipping on orders over $149 within the contiguous United States. *Some overweight, sale and delicate items may be excluded from our free shipping offer. See product pages or contact customer service if you need further details.
For shipping rates to Alaska, Hawaii or Puerto Rico - additional charges will apply for non-ground shipping options and for shipping rates for your order.
GROUND SHIPPING - Contiguous United States

Up to $148.99

Ground Shipping



Ground Shipping


For in-stock ready to ship furniture and oversized items that require freight the average processing time is 8-15 business days. Once it's been shipped, the delivery time within the contiguous United States is 10-15 business days. Due to Covid-19 freight times are taking longer and delays can be expected up 4 weeks with some suppliers. We offer complimentary threshold freight shipping on most furniture within the contiguous United States. Threshold is defined as the first dry area such as a covered porch or garbage, not inside your home or up stairs.
*Shipping times are NOT guaranteed and only represent estimates.
*Some overweight, sale and delicate items may be excluded from our free shipping offer. See product pages or contact customer service if you need further details.

Our FREE curbside delivery on orders over $149 is defined as below:

  • For parcel items, threshold is defined as a no-signature required delivery to your mailbox, front door, or porch.
  • For freight items, threshold delivery is defined as the first dry area such as a covered porch or garbage, not inside your home, a signature is required for threshold freight delivery.

Threshold delivery carriers will NOT enter your home or go upstairs under any circumstances. For information about our white glove service, see "Premium White Glove Service" below.

Alchemy Fine Home is NOT responsible for any incurred storage fees or held shipment charges should you choose to delay shipment.

Alchemy Fine Home is NOT responsible for any charges due to shipping arrangements made without approval from our shipping department.

Once tracking information is received and you wish to have a shipment delivered at a later date, please let us know so that we can make the necessary changes to avoid unwanted charges

Should storage charges incur, we will be sending you an invoice via email to cover for the expenses.



Estimated shipping times vary by order. A tracking ID will be emailed to you so you may easily track your order. Once you are emailed a tracking ID for your delivery, expect several days before transit will begin. Tracking is assigned before the items are picked up and in transit. Once the item is in your area, you will receive a call to schedule the delivery.

The estimated shipping times below represent the amount of time your order will be in transit once your order has left the factory.

  • Orders sent via UPS or FedEx Ground are delivered on average 3-7 business days after the order leaves the factory.
  • Orders sent via a Freight Carrier are delivered on average 10-15 business days after the order leaves the factory.
  • Orders sent via a White Glove Service are delivered on average 7-15 business days after the order leaves the factory.

PLEASE NOTE: These shipping estimates represent the time it takes for an item to reach your home AFTER it leaves the factory and do NOT include packing time or production time for out of stock or made to order items. Processing time can take 8-15 business days.


When you purchase a product from us, any shipping times we provide are ESTIMATES ONLY and actual delivery dates may vary. In addition, if you elect to use our Premium White Glove Delivery Service (see below) you will be required to make an appointment for delivery and are responsible for any storage fees or held shipment charges.

Customers can opt to select for White Glove service for an additional charge. When shipping large furniture items that need to be delivered via white glove delivery, white glove shipping expenses are the client's responsibility and are $199 for the first item, and $299 for each additional item.

White Glove prices are applied at checkout and is not a part of the free shipping offer. Items that are available for white glove service will be noted on the product pages and shipping will be calculated at checkout. Items that are available for freight service in areas outside of the contiguous United States will be custom quoted by contacting us at Alchemy Fine Home reserves the right to adjust shipping pricing if not properly calculated.

Returns & Cancellation Policy

Alchemy Fine Home
Return Policy

We hope you love everything you buy, but we understand that sometimes things just aren't quite right. Should you need to return a purchase we'll be more than happy to help.


If your item is elligble for returns, ALCHEMY FINE HOME will accept any unused item in its original condition and packaging returned within 7 days of receipt for exchange or refund if the item is elligble for a refund. BRAND EXCLUSIONS APPLY. SEE BELOW IF YOUR ITEM IS ELIGIBLE FOR A RETURN.* 


If eligble*, you can cancel your order within 24 hours of placing it for a full refund. Cancellations after 24 hours are subject to a 15% cancellation fee and will be deducted from your refund. Cancellation fees will be waived if the item hasn't shipped past 7 business days beyond the expected shipping date. Our cancellation policy went into effect and was published on every product page as of 7/4/22 and applies to all orders placed after that date.


*Custom made-to-order items cannot be canceled once production begins. Please contact customer service to see if your items has started production. These brands include but are not limited to D.V. Kap, Kevin O'Brien, John Richard, Home Treasures, CFC, CHC, Zoe Bio Creative and select upholstery items.


Once an item has been shipped it is considered a return, not a cancellation. Refusing a delivery is not an acceptable form of cancellation. If an item is refused the ite

If the return is buyer's remorse and a refund is requested, the customer is responsible for return shipping expenses and will be subject to a 15-25% restocking fee. Items not in their original packaging will not be accepted or subject to a higher than 25% restocking fee. Returns can take up to 30 days to process due to shipping and processing.


Any discounted items and items purchased during a SALE are considered as final sale and is not eligible for return or exchange, unless the item is damaged or has factory defect. Necessary documentation must be provided to file a valid claim

*Product lines that are NOT eligible for return and are final sales include:
  • Alchemy Fine Home
  • Eichholtz
  • Home Treasures
  • Fferrone
  • Mepra
  • D.V. Kap
  • Graccioza
  • Interlude Home
  • Toulemond Bouchart
  • Bodrum
  • Vietri
  • Worlds Away
  • Bungalow 5
  • Villa & House

All shipping fees are non-refundable. We offer free shipping on non-freight orders over $149. If for any reason you need to return an item with free shipping, the refund you receive will be for the item price you paid minus the standard shipping cost and restocking fees. Standard shipping costs are based on item prices as outlined within our shipping information. If you opt to exchange your free shipping purchase for another item that also had free shipping, a standard shipping charge will be added to cover our costs.


Return packages must be shipped prepaid through a traceable method such as UPS, FedEx, or insured Parcel Post and those shipping costs are non-refundable.



When you accept an item delivered via freight, the item must be inspected and approved when signing off for the delivery.




This is imperative to submit a damage claim, a claim without photos of the exterior packaging before opening AND no photos of the the actual damaged item will not be accepted. After this sign off, the item will not be returnable. Please carefully inspect and only approve the delivery if in perfect condition. If you notice damage to the packaging but is unable to open immediately, please clearly note the damage on the delivery receipt before signing and make sure to take a picture. Following this process will help speed up the investigation and resolve the issue.


Photos of any damaged items and packaging are required before returning the item or requesting replacements. It helps us understand if the damage occurred in the packing or if it happened when the product was shipped.



We offer two options regarding your refund for a return:

1. Store Credit: Receive your return refund in the form of store credit for the merchandise price, less the cost of outbound and return shipping. If you return for store credit, all restocking fees are waived and covered by Alchemy Fine Home.

2. Original Form of Payment: Receive your refund in the form of your original form of payment for the merchandise price, less the cost of outbound and return shipping AND a 15%-25% restocking fee for stocked items.


If we identify an unreasonable return pattern, we may restrict or refuse future transactions or returns from such customers at at any time.


Why Do You Assess Restocking Fees On Returns?

When you return an item, a lot of time, labor, and company cost is required to receive your package and restock your item back into our warehouses. Additionally, the majority of furniture and accessories returned are not packaged to original factory standards or incur damage during transit. Because we provide our customers free curbside delivery on most items and absorb that cost, we must assess restocking fees on returns to account for the quantity of returned items that cannot be accepted or resold.


Start your return by emailing your order number to us and reason for the return request to:

Please do not return items to our San Diego, California address as we can not take returns to address. Items that are sent back to the address that they came from without a Return Authorization will be denied receipt and sent back to you.

Damages from shipping or defects in manufacture are covered. Some items are naturally rustic or hand-made, we do not consider these to be defects. All international orders are excluded from returns.

For any other questions regarding our return policy please feel free to contact our concierge specialists via live chat, phone or via email.


Blah Blah blah


This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To improve our website in order to better serve you.
To allow us to better service you in responding to your customer service requests.
To administer a contest, promotion, survey or other site feature.
To quickly process your transactions.
To send periodic emails regarding your order or other products and services.

How do we protect visitor information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:
Help remember and process the items in the shopping cart.
Understand and save user's preferences for future visits.
Keep track of advertisements.
Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

If you disable cookies off, some features will be disabled It won't affect the users experience that make your site experience more efficient and some of our services will not function properly.

However, you can still place orders .

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

Third party links

We do not include or offer third party products or services on our website.


Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users.

We use Google AdSense Advertising on our website.

Google, as a third party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on their visit to our site and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

We have implemented the following:
Remarketing with Google AdSense

We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.

Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. - See more at:

According to CalOPPA we agree to the following:
Users can visit our site anonymously
Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website.
Our Privacy Policy link includes the word 'Privacy', and can be easily be found on the page specified above.

Users will be notified of any privacy policy changes:
On our Privacy Policy Page
Users are able to change their personal information:
By logging in to their account

How does our site handle do not track signals?
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third party behavioral tracking?
It's also important to note that we do not allow third party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under 13.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via email
Within 7 business days

We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.


The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

To be in accordance with CANSPAM we agree to the following:

If at any time you would like to unsubscribe from receiving future emails, you can email us at
and we will promptly remove you from ALL correspondence.
California Consumer Privacy Act (CCPA) Do Not Sell My Information

California residents have the right under the California Consumer Privacy Act (CCPA) to opt out of the “sale” of their personal information by a company governed by CCPA.

The meaning of “sale” under CCPA is broad and includes certain types of sharing.

Alchemy Fine Home may participate in digital advertising networks to deliver advertising that is tailored to your interests. The participation in certain ad networks can constitute a “sale” of personal information under CCPA. In order to opt out of this activity, please visit and

Please note that, otherwise, Alchemy Fine Home does not presently exchange personal information for money with anyone, nor does Alchemy Fine Home otherwise share personal information within the meaning of “sale”. Further, Alchemy Fine Home does not knowingly sell the personal information of minors 16 years old or younger.

However, if you would like to opt out of the “sale” of your personal information as permitted under CCPA in the event we do “sell” personal information in the future, you can do so and we will keep a record of this request.

Please email us using the subject “California Opt Out from Sale”. At a minimum, you must provide us with the name and email address associated with your information or account.

Please remember that our ability to maintain a record of your request is limited by the accuracy and completeness of the information you provide. We will only record the name and email address that you provide to us.


Contacting Us


If there are any questions regarding this privacy policy you may contact us using the information below.
1(844) 456-5333

Last Edited on 2020-03-13


Some brands are excluded. Learn more here.  Minimum purchase amounts are required. We retain the right to refuse the sale on any purchase where this promotion may be deemed as abuse of the promotion.

Discount codes can not be applied to Closeout and Sale items. Alchemy Fine Home reserves the right to end promotions at any given time. Promo codes and discounts can not be combined. We reserve the right to cancel, discontinue, not honor, or adjust sales at our discretion and without prior notice.

Advertising and promotions displaying discounts do not constitute a valid claim to or right of discount for the customer and may not reflect current promotions.


Sign up for our Gold Members Newsletter to read up on the latest design trends and product launches. Plus you will receive a welcome offer on your first order. Sign up now!



Price Guarantee

Have your eye on a special piece but are waiting for it to go on sale? No need to wait! Get what you love now with 100% assurance you're getting the best possible price. Start your holiday shopping early before your favorite items sell out.

If you make a purchase for a regular priced item and it goes on sale within the next 60 days, we'll honor the sale price and credit you the difference with a gift card of that value.

To redeem this offer, please email our team with your order number and proof of the promotion or price reduction on our site and we will issue the credit.

Please email price guarantee requests to

Alchemy Fine Home Price Matching

We want to be your number one resource for beautifully designed furniture and home decor. If you find an item offered by another online retailer for a lower price inclusive of all shipping charges, we'll be more than happy to match their price.

In the unlikely event that you do find an item offered for less, please email us or call or text us at 1-844-456-5333. Please be ready to share with us the URL of the item. We’ll verify this URL and then proceed to charge you the matched price.

Please note: Applicable items must be new and an exact match (construction, finish, dimensions) to what is currently offered on Alchemy Fine Home.

Our Price Match Guarantee is NOT:

  • Applicable towards previously completed purchases.
  • Applicable for sites that are not an authorized reseller in the U.S. (We reserve the right to verify the authorization).
  • Applicable for sites that are illegally in violation of the manufaturer's IMAP policy.
  • Applicable for retailers that are physical stores.
  • Applicable to pricing direct from manufacturer, auction sites or flash-sale sites (i.e. sites that sell at a certain price for a limited time).
  • Valid in combination with coupons or other promotional pricing.
  • Valid if the item is not in stock and available for purchase from the retailer.

Gold Members
Welcome Discount

Gold Members Welcome Discount

Alchemy Fine Home offers a welcome discount for joining the Gold Members Club however brand exclusions do apply. Some brands are excluded from the welcome discount and additional promotions unless otherwise specifically noted in the sale language. If you have your eye on something and would like help finding a similar that does accept the welcome discount please contact our design concierges for assistance.

Please browse our Gold Member Collection to shop the brands that do accept your welcome discount.


Some brands are excluded. Learn more here.  Minimum purchase amounts are required. We retain the right to refuse the sale on any purchase where this promotion may be deemed as abuse of the promotion.

Discount codes can not be applied to Closeout and Sale items. Alchemy Fine Home reserves the right to end promotions at any given time. Promo codes and discounts can not be combined. We reserve the right to cancel, discontinue, not honor, or adjust sales at our discretion and without prior notice.

Advertising and promotions displaying discounts do not constitute a valid claim to or right of discount for the customer and may not reflect current promotions.


Sign up for our Gold Members Newsletter to read up on the latest design trends and product launches. Plus you will receive a welcome offer on your first order. Sign up now!

Brands Excluded from sales & discounts unless otherwise noted on the product pages are:
  • Interlude Home
  • Nuevo
  • Jamie Young
  • Fferrone
  • Kim Seybert
  • Nuevo
  • District 8
  • Worlds Away
  • Bodrum
  • Alessi
  • Vietri
  • Costa Nova
  • Kevin O'Brien
  • Staub
  • Hudson Valley Lighting

User Generated Content

We love to see your photos! Alchemy Fine Home invites you to post, share and tag your content with the hashtag #alchemyfinehome and our handle @alchemyfinehome on Instagram, Facebook, Pinterest and beyond. We also welcome you to email us photos to for a chance to be included in our galleries.

By uploading, submitting, sending or tagging your content on social media or through, you give us permission to reproduce and use your content as follows:

You grant Alchemy Fine Home permission to use, store, reproduce, modify, publicly display and distribute your content. Your content may be used for marketing purposes, including but not limited to email campaigns, blog posts, social media posts, store materials and other customer communications.

Our license to your content is non-exclusive and royalty free.

You represent and warrant that you own all rights to your content and that the distribution of your content will not violate the intellectual property rights, privacy rights or legal rights of any third party.

Alchemy Fine Home does not claim ownership of user-generated content or endorse any opinions expressed in the materials submitted by any other users. Alchemy Fine Home has the right to remove user content at any time, for any reason and without notice.

Terms & Conditions

Alchemy Fine Home Inc and its affiliated brands, including, Daizy and Alchemy Fine Home ( "Alchemy Fine Home", "Alchemy Fine Home", "we" or "us") provides this and other websites (including applications and other online services that are accessible through various desktop, tablet and mobile web browsers from time to time) (collectively, "Sites") subject to your compliance with these Terms of Use.

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE SITES. These Terms of Use constitute an agreement between Alchemy Fine Home and you. We recommend that you print out a copy of these Terms of Use for your records.

By using the Sites, you affirm that you are able and legally competent to agree to and comply with these Terms of Use. If you do not agree to these Terms of Use or if you are not legally competent to agree to them, then you may not use the Sites.

Please note that these Terms of Use contain provisions that govern the resolution of claims between Alchemy Fine Home and you. Please see the Legal Disputes section for complete details.



Please review our Privacy Policy, which is incorporated into these Terms of Use and also governs your use of the Sites. To the extent there is a conflict between the terms of the Privacy Policy and these Terms of Use, the Terms of Use govern.

Information security is important to Alchemy Fine Home. We have established appropriate physical, electronic and managerial safeguards to protect the information that we collect from or about our users. Alchemy Fine Home does, however, reserve the right at all times to disclose any information as Alchemy Fine Home deems necessary to satisfy any applicable law, regulation, legal process or governmental request.



Alchemy Fine Home reserves the right, at any time, to change these Terms of Use, our Privacy Policy and/or the Sites. Your use of the Sites following any such change constitutes your agreement to follow and be bound by the Terms of Use and/or Privacy Policy as revised. The revised Terms of Use and/or Privacy Policy supersede all previous versions, notices or statements regarding the Sites.



The Sites contain valuable trademarks and service marks owned and used by Alchemy Fine Home, including but not limited to, Alchemy Fine Home, the Alchemy Fine Home design logo, Alchemy Fine Home (collectively, the "Alchemy Fine Home Marks"). Any use of the Alchemy Fine Home Marks without the prior written permission of Alchemy Fine Home is strictly prohibited. The arrangement and layout of the Sites, including but not limited to, the Alchemy Fine Home Marks, images, text, graphics, buttons, screenshots, music, digitally downloadable files, and other content or material (collectively, the "Site Content"), are the sole and exclusive property of Alchemy Fine Home.


Alchemy Fine Home uses a network of independent product and content suppliers, distributors and other such third parties to supply some of the products and content advertised on the Sites. All other trademarks, service marks, product names, package designs and company names or logos associated with these product and content suppliers, distributors and other such third parties that are not owned by us but appear on the Sites are the property of their respective owners.

For claims of copyright infringement, please contact us at



It is your responsibility to ensure that you input and submit your Order correctly and accurately. You will have the opportunity to correct errors before placing the Order and an Order Summary (with details of the Goods and the total price inclusive of taxes and all delivery charges (if applicable) and other costs will be displayed directly before you pay for your Order, at which point your order will be considered placed. Please note that we are not responsible for any errors you make when you input and submit, and effectively place your Order. After you have submitted your Order you are offering to buy those Goods from us. We will send you an order acknowledgement email shortly after you place your order. The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Alchemy Fine Home reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of an order. Prices and availability of products on the Sites are subject to change without notice. Errors will be corrected when discovered and Alchemy Fine Home reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted). We reserve the right to decline all or part of any Order for any reason. This might be because for example, the Goods are not in stock or are no longer available or because of a pricing error on the Website. If we decline all or part of your Order, we will contact you with additional information and will not process your order. We will refund the full amount of your payment if you do not wish to order alternative Goods from us or; in the case of a pricing error, order the Goods at the correct price. If we do cancel your order we will notify you by email and will refund to you any sum paid by you to us in respect of the contract as soon as possible, and in any event within 30 days of the cancellation of your order. It is recommended that you retain all emails relating to your order. The details of your specific order are filed by us. Should you want any information regarding your order you may contact us. If you want to make any changes to your order, e-mail us or call us for free on 844 456 5333 for further assistance. Please note that when products are ordered at different times we cannot guarantee colour matching due to variations between batches. Changing an order may cause a delay with your delivery time and may alter the price you have been quoted. Certain orders constitute improper use of the Sites and the Alchemy Fine Home Rewards Program described below. Alchemy Fine Home reserves the right, at its sole discretion, to refuse or cancel any order for any reason. Your account may also be restricted or terminated for any reason, at Alchemy Fine Home's sole discretion. Items purchased pursuant to a quantity discount may be re-priced upon cancellation.



From time to time, the Sites permit the submission of content, such as comments, blogs and product reviews, generated by you and other users ("User Content").

You are solely responsible for your own User Content and the consequences of posting or publishing it. Any User Content or other material, information or ideas that you submit to or post or publish on the Sites is non-confidential and non-proprietary.

By submitting User Content, you represent and warrant to Alchemy Fine Home that: (i) your User Content does not violate any copyright, trademark, trade secret, patent or other intellectual property right, any right of privacy or publicity of any third party or any applicable law, rule or regulation, (ii) you own or have the legal right to use and authorize Alchemy Fine Home to use your User Content, including written consent to use of any product or the name, voice, likeness or any other applicable personal rights of each identifiable person featured or referenced in your User Content and (iii) your User Content does not violate Alchemy Fine Home's Acceptable Use Policy set forth below.

As between you and Alchemy Fine Home, you will retain all of your ownership rights in and to your User Content. By submitting User Content to Alchemy Fine Home, you hereby grant to Alchemy Fine Home a perpetual, worldwide, non-exclusive, irrevocable, royalty-free, sublicensable (through multiple tiers) and transferable right and license to use, reproduce, distribute, edit, modify, translate, reformat, prepare derivative works based upon, display publicly, perform publicly and otherwise exploit (including but not limited to over the Internet, broadcast television or any other uses or media) your User Content, in whole or in part, including future rights that Alchemy Fine Home (or its successor) may otherwise become entitled to that do not yet exist, as well as new uses, media, means and forms of exploitation throughout the universe exploiting current or future technology yet to be developed. You also hereby grant each user of the Sites a non-exclusive license to access your User Content through the Sites and to use, access, watch, reproduce, distribute, transmit, forward, display and perform such User Content in whole or in part, to the extent permitted by the Sites under these Terms of Use.

Alchemy Fine Home does not endorse any User Content or any opinion, recommendation, or advice expressed therein. Alchemy Fine Home reserves the right but is not obligated to monitor User Content or other content sent to or through the Sites. Alchemy Fine Home has the right to refuse, remove, edit or delete any User Content and/or to terminate any user's access to the Sites for any reason. Alchemy Fine Home takes no responsibility for User Content.






By submitting User Content and otherwise using the Sites, you agree not to: (i) submit any User Content that is protected by or otherwise subject to any third party intellectual property or proprietary rights (including any privacy and publicity rights) unless you own or have permission from the rightful owner of such rights to post such User Content and to grant Alchemy Fine Home all of the rights granted herein; (ii) upload, post, e-mail or otherwise transmit any content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, hateful or racially, ethnically or otherwise objectionable; (iii) use the Sites to harm any person or entity, including Alchemy Fine Home; (iv) impersonate any person or entity, including but not limited to, a representative of Alchemy Fine Home, or falsely state or otherwise misrepresent your affiliation with a person or entity; (v) forge headers or otherwise manipulate identifiers in order to disguise the origin of any content transmitted to or through the Sites; (vi) upload, post, e-mail or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, junk mail or any other form of solicitation; (vii) upload, post, e-mail or otherwise transmit any content that contains computer viruses or other computer code, files or programs that interrupt, destroy or limit the functionality of the Sites or any other computer software or hardware or telecommunications equipment; (viii) intentionally or unintentionally violate any applicable local, state, national or international laws, rules or regulations, including but not limited to those promulgated by the U.S. Federal Trade Commission, U.S. Securities and Exchange Commission; (ix) collect, store or use personal information about other users of the Sites without their consent; (x) use the Sites (including through submission of User Content) to disparage or make unsubstantiated claims about any person, third party or its/their products or services; (y) use any of the Sites in any manner that could overburden or impair any of the Sites or the networks or systems connected to the Sites; and/or (z) use any device, software or instrumentality to interfere with the proper working of the Sites or disobey any requirements, procedures, policies or regulations of networks connected to the Sites.

You also agree that you will not violate or attempt to violate the security of the Sites. Violations of system or network security may result in civil or criminal liability. Alchemy Fine Home reserves the right to investigate occurrences which may involve such violations and may involve and cooperate with law enforcement authorities in prosecuting users who have participated in such violations.




Where a product listing on our Site references a higher price, typically denoted by a strikethrough (e.g. "$549"), such higher price represents the retail price suggested by the manufacturer or supplier. In the absence of a price suggested by the manufacturer or supplier, this price represents the highest price at which we offered or sold the product at some point in the past. For “Sales”, where a product is temporarily being sold at a reduced price, an additional strikethrough price may be presented that may represent a recent previous price before the promotion. The "Sale" tag or promotional text on a product listing on our Site signifies that we are selling the product at a discount from a price.

When we use the term “closeout, discontinued, or markdown” we mean either that the product has been permanently reduced and will not return to the original price or that the product is temporarily being sold at a reduced price in order to clear an overstock of either Alchemy Fine Home or supplier inventory. Prices of products listed on our Site as “closeout, discontinued, or markdown” may fluctuate during the “closeout, discontinued, or markdown” promotion period for such products. For temporary “closeout, discontinued, or markdown” pricing, such products may return to prices that are equal to or greater than their original prices upon expiration of the applicable “closeout, discontinued, or markdown” promotion period.



The Sites may contain links to third-party websites ("Other Sites") that are not under Alchemy Fine Home's control. Alchemy Fine Home makes no claim and accepts no responsibility regarding the quality, nature or reliability of the Other Sites that are accessible by hyperlinks from the Sites or link to the Sites. Alchemy Fine Home provides these links to you as a convenience and the inclusion of any link does not imply endorsement by Alchemy Fine Home of Other Sites or any association with the operators of such Other Sites. You are responsible for viewing and abiding by the privacy statements and terms of use posted at any third-party sites.



If you use a mobile device to access pages of the Sites optimized for mobile-viewing, opt in to receive SMS (text messages) from Alchemy Fine Home (as/when available), or use a mobile application, the following additional terms and conditions ("Mobile Terms") also apply to you. Your access to the Sites via your mobile device or use of a mobile application confirms your agreement to these Mobile Terms, as well as the rest of the Terms of Use.

By opting in or ordering, you agree to receive promotional SMS text messages on your mobile device. Your consent is not required as a condition of purchasing any goods or services from Alchemy Fine Home. By agreeing to receive SMS messages from Alchemy Fine Home, you certify that you are over 18 years of age and (a) you are the mobile account holder or (b) you have the account holder’s permission to enroll the designated mobile phone number and can incur any mobile message or data charges. You agree that you are solely responsible for all message and data charges that apply to use of your mobile device to access the Sites or use of a mobile application. All such charges are billed by and payable to your mobile service provider. Please contact your participating mobile service provider for pricing plans, participation status and details. You understand that wireless through Wi-Fi or a participating mobile service provider may not be available in all areas at all times and may be affected by product, software, coverage or other service changes made by your mobile service provider or otherwise. Additional terms and conditions may apply to your use of a mobile application, based on the type of mobile device on which you install and use the mobile application.



For all communications made to or with Alchemy Fine Home, including but not limited to feedback, questions, comments, suggestions and the like: (i) you will have no right to confidentiality in your communications and Alchemy Fine Home will have no obligation to protect your communications from disclosure; (ii) Alchemy Fine Home will be free to reproduce, use, disclose and distribute your communications to others without limitation; and (iii) Alchemy Fine Home will be free to use any ideas, concepts, know-how, content or techniques contained in your communications for any purpose whatsoever, including, but not limited to, the development, production and marketing of products and services that incorporate such information.



You agree to indemnify and hold Alchemy Fine Home and its agents and licensors harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of (i) your use of the Sites, including any User Content you submit, post to or transmit through the Sites, (ii) your violation of these Terms of Use or (iii) your violation of any rights of another user.



Alchemy Fine Home intends for the information and data contained in the Sites to be accurate and reliable but since the information and data have been compiled from a variety of sources, they are provided ‘AS IS’ and “AS AVAILABLE”. You expressly agree that your use of the Sites and any information contained therein is at your sole risk. Accordingly, to the extent permitted by applicable law, Alchemy Fine Home EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES AND CONDITIONS OF TITLE, NON-INFRINGEMENT, ACCURACY, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES AND CONDITIONS THAT MAY ARISE FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE. Some jurisdictions do not allow the disclaimer of warranties or conditions so such disclaimers may not apply to you.




You hereby acknowledge that the preceding limitation on liability will apply to all content, merchandise and services available through the Sites or other channels. Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such jurisdictions liability is limited to the fullest extent permitted by law. Regardless of the previous paragraphs, if Alchemy Fine Home is found to be liable, our liability to you or to any third party is limited to the greater of (a) the amount in dispute not to exceed the total amount which you paid to us in the twelve (12) months prior to the action giving rise to the liability or (b) USD $100.



Your ability to access and use the Sites remains in effect until terminated in accordance with these Terms of Use. You agree that Alchemy Fine Home, in its sole discretion, may terminate your account and your use of the Sites and may remove and delete your User Content if Alchemy Fine Home believes that you have violated or acted inconsistently with these Terms of Use or for any other reason. Alchemy Fine Home also may in its sole discretion and at any time discontinue providing the Sites, or any part thereof, with or without notice. You agree that any termination of your access to the Sites may be effected without prior notice and you acknowledge and agree that Alchemy Fine Home may bar any further access to the Sites. Further, you agree that Alchemy Fine Home will not be liable to you or any third-party for any termination of access to the Sites.

For instructions for deleting your account, please see the "Registering for the Service" section of our Privacy Policy.

The provisions of the Intellectual Property Rights, User-Generated Content, Acceptable Use Policy, Disclaimer of Warranties, Indemnity, Limitation of Liability, Legal Dispute sections, together with and any other rights and obligations which by their nature are reasonably intended to survive such termination, will survive any termination of these Terms of Use.



YOU MUST BE AT LEAST AGE 13 TO USE THE SITES. By using the Sites, you affirm that you are over age 13. If you are under age 13, you may not access or use the Sites.




Alchemy Fine Home periodically schedules system downtime for the Sites for maintenance and other purposes. Unplanned system outages also may occur. You agree that Alchemy Fine Home has no responsibility and is not liable for: (a) the unavailability of any of the Sites; (b) any loss of data, information or materials caused by such system outages; (c) the resultant delay, mis-delivery or non-delivery of data, information or materials caused by such system outages; or (d) any outages caused by any third parties, including without limitation any companies or servers hosting any of the Sites, any Internet service providers or otherwise.



The Sites are operated by Alchemy Fine Home from its remote offices in San Diego, California, USA. The Sites are intended for users who reside in the United States of America. Alchemy Fine Home makes no representations or warranties that the Sites or any materials contained in them are valid, appropriate or available for use outside of the United States. If you access and use the Sites outside the United States, you do so at your own risk and are responsible for compliance with applicable local laws. Alchemy Fine Home reserves the right to limit the availability of the Sites and/or the provision of any service, program or other product described thereon to any person, geographic area or jurisdiction, at any time and at our sole discretion.



No waiver of any provision or any breach of this Agreement will constitute a waiver of any other provisions or any other or further breach. In the event that any provision of this Agreement is determined to be illegal or unenforceable, the balance of the Agreement shall continue to be fully valid, binding, and enforceable. These Terms of Use set forth the entire Agreement between you and Alchemy Fine Home with respect to use of the Sites and supersede any prior agreements between you and Alchemy Fine Home relating to such subject matter. The Terms are not assignable, transferable or sublicensable by you except with Alchemy Fine Home's prior written consent. No waiver by either party of any breach or default hereunder will be deemed to be a waiver of any preceding or subsequent breach or default. No agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by these Terms of Use. Any heading, caption or section title contained herein is inserted only as a matter of convenience and in no way defines or explains any section or provision hereof. Alchemy Fine Home's performance of these Terms of Use is subject to existing laws and legal process, and nothing contained in these Terms of Use is in derogation of Alchemy Fine Home's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Sites or information provided to or gathered by Alchemy Fine Home with respect to such use. A printed version of these Terms of Use and of any notices given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to these Terms of Use to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. The parties agree that all correspondence relating to these Terms of Use must be written in the English language.



Please report any violations of these Terms of Use to the system administrator at orders@



Last Updated: August 28, 2020

This Copyright Policy describes Alchemy Fine Home's policy of prohibiting any information or materials that violate another party's intellectual property rights from appearing on and their related domains (collectively, the "Site").

The Digital Millennium Copyright Act of 1998 (the "DMCA") provides recourse for a copyright owner who believes that material appearing on the Internet infringes his, her or its rights under U.S. copyright law. Alchemy Fine Home complies with the DMCA by responding to notices and counter-notices that meet the then-current DMCA requirements. Please visit for details about current DMCA requirements.



If you believe in good faith that material appearing on the Site infringes your copyright, you (or your agent) may send Alchemy Fine Home a written notification pursuant to the DMCA (a "DMCA Notice"). Your DMCA Notice should be sent to our Copyright Agent (identified below), contain all of the information listed below (and as further set forth in 17 U.S.C. § 512(c)(3)) and request that the material be removed or that access to it be blocked. Your DMCA Notice must contain:

  1. Identification in sufficient detail of the copyrighted work that you claim has been infringed. If multiple copyrighted works on the Site are covered by a single notification, you may provide a representative list of such works on the Site; however, the representative list must still contain sufficient detail of the copyrighted works so that we can identify them;
  2. Identification of the URL or other specific location on the Site that contains the material that you claim to be infringing your copyright. You must provide us with reasonably sufficient information to enable us to locate the alleged infringing material and comply with your request to remove or deny access to the material;
  3. Your name, address, telephone number and email address (if available);
  4. The electronic or physical signature of the owner of the copyright or a person authorized to act on the copyright owner's behalf;
  5. A statement that you have a good faith belief that use of the material on the Site as you have described in the DMCA Notice is not authorized by the copyright owner or its agent or the law; and
  6. A statement that you swear under penalty of perjury that the information contained in your notification is accurate and that you are the copyright owner or that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

You must submit any notification of an alleged copyright infringement to Alchemy Fine Home's Copyright Agent by mail or email as set forth below:

Alchemy Fine Home Copyright Agent, Attn: Legal 3655 Nobel Drive, Suite 290 San Diego, CA 92122


If you fail to comply with all of the above requirements, your DMCA Notice will not be valid. Please note that you may be liable for damages, including court costs and attorneys' fees, if you materially misrepresent that materials on the Site are infringing a copyright.



If you believe in good faith that your own copyrighted material has been removed from the Site as a result of mistake or misidentification, you may submit a written counter notification letter to Alchemy Fine Home's Copyright Agent pursuant to Sections 512(g)(2) and (3) of the DMCA. To be an effective counter notification under the DMCA, your written correspondence must include substantially the following:

  1. Identification of the material that has been removed or disabled and the location at which the material appeared before it was removed or disabled;
  2. A statement that you consent to the jurisdiction of the Federal District Court in which your address is located or in Boston, Massachusetts if your address is outside the United States;
  3. A statement that you will accept service of process from the party that filed the notification of alleged copyright infringement or the party's agent;
  4. Your name, address and telephone number;
  5. A statement that you swear under penalty of perjury that you have a good faith belief that the material in question was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled, or that the material identified by the complaining party has been removed or disabled at the URL or web location and will no longer be shown or accessible; and
  6. Your physical or electronic signature.

You may submit your counter notification to Alchemy Fine Home's Copyright Agent by mail or email as set forth below:

Alchemy Fine Home Copyright Agent, Attn: Legal 3655 Nobel Drive, Suite 290 San Diego, CA 92122


Upon receipt of a counter notice, Alchemy Fine Home's Copyright Agent may send a copy of it to the original complaining party informing that party that Alchemy Fine Home may replace the removed content or cease disabling it. Unless the copyright owner files an action seeking a court order against Alchemy Fine Home, the removed content may be replaced or access to it restored by Alchemy Fine Home.

You acknowledge that if you fail to comply with all of the above requirements, your DMCA counter notification will not be valid. Please note that if you materially misrepresent that the disabled or removed content was removed by mistake or misidentification, you may be liable for damages, including costs and attorneys' fees.



The following terms and conditions (the "Terms") apply to any Alchemy Fine Home gift card originally purchased by you or someone on your behalf (the "gift card") through one of the Alchemy Fine Home websites. Gift cards are issued by Alchemy Fine Home (referred to hereafter as either “Alchemy Fine Home,” “Alchemy Fine Home” “we,” “us,” or “our”). By purchasing a gift card, accepting and retaining a gift card, or using a gift card, you agree to these Terms.

  • Gift cards are valid in the country and currency in which they were purchased. Gift cards purchased on, can be used interchangeably.
  • Gift cards cannot be used to purchase gift cards.
  • Gift cards are not redeemable for cash and cannot be returned for a cash refund, except to the extent required by law.
  • Gift cards are not re-sellable, and gift card orders cannot be updated or refunded.
  • Use of the gift card is limited to the amount of funds held on the gift card. The full amount of each purchase, including taxes, will be deducted from the funds held on the gift card, up to the total funds available on the gift card. Any unused balance will be placed in the recipient's gift card account and is not transferable. If you make a purchase and there are insufficient funds held on the gift card to cover that purchase, you must pay the difference by a valid credit card or debit card.
  • The risk of loss and title for gift cards pass to the purchaser upon our electronic transmission to the purchaser. We are not responsible for and will not replace lost or stolen gift cards. Protect your gift card as if it were cash and safeguard the gift card from authorized use.
  • Alchemy Fine Home may provide gift card purchasers with information about the redemption status of gift cards.
  • Alchemy Fine Home reserves the right to change these Terms from time to time at its discretion. Such revised terms will be effective as to any gift cards purchased after the date said revised Terms are posted to the Alchemy Fine Home websites.
  • Resale of a gift card or use for unauthorized advertising, marketing, sweepstakes or other promotional purposes is strictly prohibited. Your right to use the funds on the gift card is a limited right, subject to these Terms and applicable law. We are not responsible for pricing, typographical, or other errors, in any offer and reserve the right to cancel any orders resulting from such errors.
  • If we suspect any fraud or misuse in connection with a gift card, we reserve the right in our discretion to suspend or terminate use of the gift card.
  • The consideration paid for the gift card, including any unredeemed balances, is the property of the Alchemy Fine Home.
  • If any one or more of the covenants, agreements, provisions or terms of these Terms shall be for any reason whatsoever held invalid, then such covenants, agreements, provisions or terms shall be deemed severable from the remaining covenants, agreements, provisions or terms of these Terms shall in no way affect the validity or enforceability of the other provisions of these Terms.
  • These Terms sets forth the entire understanding of the parties relating to the subject matter hereof, and all prior understandings, written or oral, are superseded by these Terms. All terms and conditions set forth herein are applicable to the extent permitted by law.

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